Being responsive is a sign of respect and responsibility
“Speed, agility, and responsiveness are the keys to success.”-Anita Roddick
One of the questions you may be asked in a job interview, is this: “Do you consider yourself a responsive person?”
Responsiveness is one of the essential qualities that defines a true professional. Being responsive in your communication is a vital component in showing attentiveness and care to others.
According to multiple studies, customers tend to prefer companies who think carefully about their needs more. Moreover, they also tend to pay more for a better customer service experience as well. Thus this can become a determining factor for the success of most businesses.
Equally important is the level of response between team members and management. A high performing company is agile and sensitive to signals and changes amongst the team.
Here are four ways to set up and adjust your expectations.
- Define how responsive you intend to be. Group your contacts. Who are the people who need the fastest response? What about the next group? What about personal contacts? They may also have levels.
- Determine how responsive others expect you to be, back to them. When you meet someone new, get a new job, etc, ask them to clarify their expectations.
- Tell other people what level of response you need from them. Take time to clarify your needs and the reason with those who report to you and any business associates, or other companies you deal with.
- On the occasion, you cant respond in a timely manner be proactive. Reach out, don’t make the other person follow up first.